Terms and Conditions

  1. Broadfield Distributing, Inc. is a distributor that sells to qualified resellers only.
  2. $50 minimum order.
  3. All accounts are required to create an online account and we will respond with our current dealer application. The completed application must be returned by fax (516-671-3092 or 516-676-2702), by e-mail to sales@broadfield.com or by mail. Mail applications to Broadfield Distributing, Inc.; Sales Dept.,; 179 Liberty Ave, Mineola, NY 11501. Applications will be approved by our sales and credit departments.
  4. Prices subject to change without notice or while supplies last. Not responsible for typographical errors.

Payment Options

  1. Broadfield Distributing, Inc. proudly accepts Visa and MasterCard with a 2% service fee applied to all orders.
  2. COD available to qualified accounts with $10.50 service fee applied to each shipment.
  3. NET 30 terms subject to credit approval.
  4. Broadfield Distributing, Inc. also offers other creative financing opportunities including ACH payment plans, quick pay discounts, and other flexible options.

    Shipping

    1. We will attempt to ship all orders placed before 3:00pm EST the same day. However, we cannot be responsible for out-of-stock and back-ordered items or early shipper pick-up.
    2. Shipping charges will be applied to all orders at UPS discounted rates unless other arrangements are made in advance and approved by your sales representative.
    3. Broadfield will offer FREE UPS Ground on all stocking orders of $1,500 or more shipped to your location in the Continental US where UPS Ground delivers. Drop shipments do not qualify for free shipping offer. Some exceptions may apply, call your Broadfield sales rep for more information.

    Dealer Support

      Our dealer sales staff is available Mon-Fri, 9am to 5pm ET to help answer any questions you may have regarding system recommendations, compatibility, features and more. Call us at 800-634-5178 to speak to your salesperson.
        • Rich - ext. 1102 - Skype id: richbettan
        • Dan - ext. 1123 - Skype id: bettandan
        • Jon - ext. 1112 - Skype id: jonbroadfield
        • Jared - ext. 1114 - Skype ID: husker155
        • Glen - ext. 1153 - Skype ID: glenseaman
        • Peter - ext 1152 - Skype ID: peter.snyder
        • Maddy - ext. 1116 - Skype ID: beagles11501
            We also offer tech support on all the products we sell. Our technicians are available Mon-Fri, 9am to 5pm ET to help you get your customers up and running. We can even help you get in touch with the manufacturers Help Desk when needed.
                Our sales support staff can also help get you the marketing materials you need including images, ad copy and email templates. Feel free to use all images and copy from this site to help with your product presentation or contact our Marketing Director, Jim at 516-676-2378 ext. 1110, for custom email templates, banners or other materials needed.

                Return Policy

                  In the unlikely event that you encounter a problem, we want you to know that we stand behind what we sell. All defective merchandise will be exchanged for replacement or house credit only.

                  1. Call Alex, our Operations Manager, at (516) 676-2378 x1142 and detail the problem. It is always helpful if you have the product model number and invoice order number and purchase date ready when you call.
                  2. We will try to assist you to get the unit to perform satisfactory.
                  3. If it is determined that the item is to be returned, we will process all information through our computers and issue you a Return Authorization. No returns will be accepted without this RA number.
                  4. All items must be returned in the original packaging and double boxed. All manuals and warranty cards must be unmarked. Please double check to make sure all materials are included (i.e. software, hardware, cables and manuals.) Returns with missing pieces or missing literature may be subject to a restocking charge of 15%. NO C.O.D.s ACCEPTED!